We want every gift to bring joy. If you are not satisfied with your purchase, please refer to our policy below.
- Return Eligibility: You may request a return or exchange within 3 days of delivery. Items must be in their original, unused condition, with all packaging and gift tags intact.
- Damaged or Incorrect Items: If a gift arrives damaged or is not the item you ordered, please notify us within 24 hours of delivery with photographic proof. We will promptly arrange for a replacement or a refund.
- Process: Contact our support team with your order number. Once our team verifies the condition of the returned item, we will guide you through the next steps.
- Refunds: Approved refunds are processed within 10-15 working days via your original payment method (Bank Transfer, EasyPaisa, or Store Credit).
- Non-Returnable Items: For hygiene and personalization reasons, items that have been customized, opened, or used cannot be returned.